This policy outlines the conditions under which Talent Club Australia Pty Ltd (TCAL) will provide refunds for class enrolments.

Refunds due to Medical Reasons:

1. In exceptional circumstances, such as a medical illness, emergency, or death of the student or immediate family member, TCAL may offer a full or partial refund at its discretion.
2. Supporting documentation will need to be provided.
3. A $50 cancellation fee will still apply as our classes have limited spots.

Refunds – Continuation of classes (Term Rollover):

• As a part of its Service Talent Club Australia Pty Ltd enacts a ROLLOVER ( continuation ) of bookings for students at the end of each term.
• Purchaser will receive email alerts for this service as an invoice, and then reminder alerts for non-payment of invoices and enactment of automatic payment to occur.
• It is the responsibility of the Purchaser to be aware of any and all TCAL communications especially in reference to enrolments, invoices and payments.
• If a Purchaser HAS requested a booking/enrolment adjustment or cancellation before the deadline for payment is reached – and a payment has been processed as confirmation of the booking – TCAL will offer use of paid funds as a credit towards future Term Bookings or Holiday Workshops.
• TCAL will allow use of these funds to be transferred for another child that is a sibling or friend to attend the Program instead.
• If the offer of a credit is not accepted – a refund may be offered BUT a $50 administration fee will be applied as well as third party transaction fees.

Refunds – Booking error:

• A full refund of TCAL fee will be granted only if the following conditions are met:
  • The cancel request is made within 24 hours of booking the class through the UDIO portal.
  • If the student has not yet started attending any classes due to Selective / OC exams .

• A $50 administration fee may be deducted from the refund amount.
• Additionally, any third-party fees incurred during the payment process will not be refunded.

No Refunds / Make Up Classes:

• TCAL does not offer refunds for:
  • Change of mind after classes have commenced.
  • Lack of interest or engagement from the student.
  • Missed classes due to Purchaser error. (eg not checking payment receipts for date of class or location information, forgetting TCAL class commitments, etc)

• TCAL may offer only ONE Make Up class at its discretion each term per child.
• If offered, Make Up classes are an Online class attendance only.
• Make Up classes will not be provided for the last session of any term booking.

• The offer relies upon:
  • Prior to class parent communication of the possible issue with class attendance.
  • Availability of spots in the Online Class.

Refunds – Continuation of classes (Term Rollover):

• All refund requests must be submitted in writing to TCAL.
• TCAL reserves the right to cancel or change the class schedule or pricing structure at any time.
• Class times, duration, and locations may vary depending on enrollment numbers.

We recommend Purchaser to carefully review the class details and assess your child’s interest before enrolling.